***Exclusuve position***
PERMANENT CONTRACT
39 hours/week, 5 days work week, 2 days off
Salary: 3580 pounds/month
LOCATION OF POSITION: London, UK
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.
Main tasks and duties:
- Receive and document customer complaints, ensuring accurate and detailed information
- Investigate customer issues and complaints, gathering all necessary evidence and information
- Analyze complaints to identify root causes and trends, proposing appropriate resolutions
- Liaise with relevant departments to resolve customer complaints in a timely and satisfactory manner
- Communicate with customers to provide updates and solutions regarding their complaints
- Maintain a high level of professionalism and empathy while dealing with upset or dissatisfied customers
- Provide feedback to management on recurring issues and suggestions for process improvements
Requirements:
- Previous experience in customer service or handling customer complaints is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and composed in stressful situations
- Attention to detail and strong organizational skills
- Ability to work independently and collaboratively as part of a team
Training will be provided
Benefits:
- Competitive salary of 3580 pounds/month, recognizing your dedication and hard work.
- Paid insurance license
- Medical (including PPO, HMO, and HSA options), dental and vision coverage
- Life and supplemental life insurance
- Short- and long-term disability plan
- Tuition reimbursement
- Vacation
- Paid holidays
- Wide range of discounts (mobile phone, home internet, health clubs, etc.)
- Wellness program
- Opportunity for a free visa, food, accommodation and transport/tickets*
- Opportunities for promotion and career advancement
NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.
There are no fees or commissions from the applicants.
- Opportunity for free food, accommodation and plane tickets*.
* The employer usually bears the transport and accommodation costs for up to 6 or 12 months: If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 Credits, SBDB Loans, etc.). This way you will have the funds before you go abroad.