Customer Service Supervisor

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***Exclusuve position***

PERMANENT CONTRACT

39 hours/week, 5 days work week, 2 days off

Salary: 4200 pounds/month


LOCATION OF POSITION: London, UK

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.

Main tasks and duties:

  • Supervise and lead a team of customer service representatives, ensuring smooth and efficient operations
  • Monitor and evaluate team performance, providing coaching and feedback to enhance customer service skills
  • Handle escalated customer inquiries and complaints, resolving them in a timely and satisfactory manner
  • Assist with the recruitment, training, and onboarding of new team members
  • Collaborate with other departments to optimize processes and improve overall customer experience
  • Develop and implement strategies to achieve customer service goals and targets
  • Maintain accurate records and reports related to customer service activities and performance
  • Stay updated with industry trends and best practices to drive continuous improvement

Requirements:

  • Proven experience in a customer service supervisory or leadership role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to motivate and inspire a team to achieve goals and targets
  • Analytical mindset with the ability to interpret data and make data-driven decisions

Training will be provided

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 Benefits:

  • Competitive salary of 4200 pounds/month, recognizing your dedication and hard work.
  • Paid insurance license
  • Medical (including PPO, HMO, and HSA options), dental and vision coverage
  • Life and supplemental life insurance
  • Short- and long-term disability plan
  • Tuition reimbursement
  • Vacation
  • Paid holidays
  • Wide range of discounts (mobile phone, home internet, health clubs, etc.)
  • Wellness program
  • Opportunity for a free visa, food, accommodation and transport/tickets*
  • Opportunities for promotion and career advancement

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NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.

There are no fees or commissions from the applicants.

  • Opportunity for free food, accommodation and plane tickets*.

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* The employer usually bears the transport and accommodation costs for up to 6 or 12 months:   If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 CreditsSBDB Loans, etc.). This way you will have the funds before you go abroad.

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